When you use our website and request quotations, it is natural that you want us to be careful with your personal data. And that's what we do. In this Privacy Statement we explain what data we collect and process, with what purpose, how we manage your personal data and what your rights are.
1. What personal data do we process and why?
In order to give you a fully functional website and give the best service, we need some of your personal data. This personal data is only used for the purpose for which you shared it with us.
1.1 Quote request
When you use our service, receiving free quotations from tradesmen, we require the following personal data:
|First name, surname and gender
|Both we and the tradesmen would like to address you personally.
|Address and place of residence
|Our system makes use of your address so you can receive quotations from tradesmen from your area.
|It is possible that tradesmen require additional information about your project to make an accurate quotation. Tradesmen might call you for that after your quote request .
|Tradesmen send their quotations to the provided email address.
|To avoid abuse of our service, we save your IP address.
The selected tradesmen receive the abovementioned data, excluding the IP address, so they can make a custom quotation and send it to you. All tradesmen affiliated with us have agreed to our Terms and Conditions, which states that tradesmen may only use your personal data for the sole purpose of providing you with a quotation, and not for other purposes.
1.2 Reviews and customer satisfaction emails
We want to constantly improve our service and website to create the perfect match between customers and tradesmen. To make sure we're achieving that goal, it is possible that we will send you an email after your quote request in which we ask for feedback on the following:
|If your project gets executed by a tradesmen that was found by us, then we and the tradesman can email you afterwards with a request to write a review. When you write the review, this will be shown together with your first name on the website, for example on the tradesman's company profile. That way, other customers are helped when making their choice.
|Customer satisfaction survey
|If you request quotations through our website, we can email you a customer satisfaction survey. We are eager to know if the request for a quotation helped you in finding the right tradesman for your project. Additionally,we are keen to hear about your experience with our service and what you feel we can improve in our matching.
Do you prefer not to receive these emails? Unsubscribe using the link at the bottom of the email or ask our customer service team to do it for you.
1.3 Customer service
If you have a question, comment, or experience a problem with our service, you can email, chat, call, send us a message on Facebook, or tweet us. The personal data that you provide in this message will only be used by us to serve the purpose of helping you.
1.4 Website visit
When you use our website, we place cookies on your computer. Cookies enable our website to work as optimally as possible and give us insights to your surfing behaviour on our website. For example, it allows us to see where you click, which search queries you use and the pages you visit. With all these insights, we can constantly improve our website to offer the best experience.
We process this information through third-party tools such as Google Analytics and Hotjar. Want to know more about our cookies? Read our cookie statement.
You can sign up for our newsletter for inspiration, news and tips about projects in and around your house, we do not automatically add you to the mailing list after you request quotations. For this, we need the following personal data from you:
|We would like to address you personally.
|We send the newsletter to the email address provided by you.
Do you want to unsubscribe from our newsletter? Click the link at the bottom of the newsletter or ask our customer service team to do it for you.
2. Who has access to your personal data?
We only share your data with third-parties for the sole purpose of providing you with the services that you are in search for. These third-parties include: tradesmen and IT services. That is how we make it possible for you to receive quotations. These parties are only allowed to use your personal data to provide a service in relation to the quotations you requested through our website, and not for any other purpose.
We also work with third-parties, such as data-management platforms, that help us improve your experience on the website. We have communicated with these third-parties that we want to process your data anonymously. We also have a data processing agreement in which it is stated that your personal data is only to be used to analyse our website and not for any other purpose.
Regarding cookies, some cookie developers have access to the data that the cookies collect on our website. That is why we are selective in choosing which third-party integrations we allow on our websites. You can find more information about this in our cookie statement, as well as the privacy statement of these parties.
We do not disclose the data provided above to other (commercial) parties, unless this is required by law or legally permitted. For example, we are required, by law, to share your personal data with the authorities in the case of suspicious activities.
3. How long do we keep your personal data?
We don't retain or use your data any longer than necessary. Afterwards, we delete your personal data or we pseudonymise it so that it can no longer be traced back to you. We pseudonymise data because we use it for internal analysis, for example.
Overview of the retention periods of your personal data:
|All personal data (see 1.1) you submit when requesting quotations are kept for two years. We retain the data for two years since we see some quote requests where the project is due to take place in more than a year. After two years, we pseudonymise your personal data.
|When you submit a review (see 1.2), this is displayed online for as long as the website or the company profile is available online. The reviews help other consumers in the selection process.
|The logs with IP addresses are deleted after thirty days.
|If you signed up for the newsletter (see 1.5), we retain your personal data until you unsubscribe from the newsletter.
Would you like to have your personal data pseudonymised or removed sooner than the abovementioned retention periods? That is possible, read more about it below.
4. What are your rights?
You are in charge of your own personal data. You can, at any moment, request an inspection, adjustment or deletion of your personal data. Let us know by email or post and we will manage your request as soon as possible.
Email: [email protected]
Address: Godebaldkwartier 371, 3511 DT Utrecht
Of course, we are happy to help if you have any complaints with regards to the processing of your personal data. If you are not satisfied with how we manage you privacy, you have the right to make a complaint to the supervisory authority for data protection issues.
5. Where is my data stored?
We take, both internal and external, appropriate technical and organisational security measures to ensure the security of your personal data. For example, we store your data in different databases in the European Union. In the exceptional case where your personal data is passed on to countries outside of the European Union, we make sure that your privacy is protected in an appropriate manner. Some countries have established privacy legislation based on the European Union. Some American parties are registered under the Privacy Shield, which provides sufficient security measures.
6. Does this privacy statement apply to third-parties we cooperate with?
This privacy statement only includes Homedeal and not any other third-party website that shows an affiliation or link to our website. If you visit another website via our website, for example the website of a tradesman, this privacy statement does not apply to their website. We advise you to carefully read the privacy statement of that particular website.
7. Who is responsible for your data?
We are Homedeal, part of Skydreams B.V.
Address: Godebaldkwartier 371, 3511 DT Utrecht
Email: [email protected]
Telephone number: 030 790 0275
Chamber of Commerce number: 24330161
VAT number: NL 8201.56.188.B.01
8. Could this Privacy Statement change?
We could make changes to this Privacy Statement. Therefore, we advise you to read the Privacy Statement when utilising our service.